Important Information

What to Bring

Please bring the following items:

• Clothes that can get wet

• Insect repellent

• Sunscreen

• Drinking water

The following equipment is provided free of charge:

• Kayak equipment

• Life jacket

• Marine shoes

Important Information for Participants

To ensure a safe and enjoyable experience for all guests, please carefully review the following information before joining the tour.

Before Booking

• Please read all tour details carefully before making a reservation.

• Be sure to check the confirmation message, including the meeting time and location, sent after your reservation is confirmed.

• Due to operational circumstances, reservations may occasionally need to be declined even after confirmation.

Tour Cancellation or Changes

Tours may be modified or canceled due to:

• Adverse weather conditions

• River conditions or other natural factors

• Sudden weather changes

• Safety concerns determined by the guide

• Other unavoidable operational circumstances

Please note that tours may occasionally be canceled on short notice, including on the day of the tour.

If any changes occur, we will contact you by phone or email as soon as possible.

Participation Requirements & Health Conditions

Participation may be restricted or require a doctor's certificate for guests who:

• Are pregnant

• Have epilepsy, dementia, panic disorder, or other neurological conditions

• Have heart disease

• Have respiratory conditions

• Have diabetes

• Have high blood pressure

• Have consumed alcohol or are experiencing a hangover

All participants must be in good physical and mental health.

If you feel unwell before or during the tour, please notify our staff immediately.

Because this activity takes place in a natural environment, we recommend bringing insect protection such as insect repellent or a lightweight rash guard.

Photography

Guests are welcome to bring and use their own smartphones or cameras.

Please note that we cannot be held responsible for loss, damage, or water-related accidents involving personal devices.

Complimentary tour photos taken by our staff are included.

A minimum of 10 photos per group will be provided whenever possible.

Please note that photo services may be unavailable due to weather conditions, equipment issues, or operational circumstances.

Motion Sickness

Although kayaking takes place on calm waters, guests who are prone to motion sickness may wish to take preventative medication before the tour.

Personal Belongings

Valuables and small personal belongings may be stored inside the vehicle during the tour.

Large luggage, suitcases, and carry-on bags cannot be accepted.

Clothing

Please arrive wearing clothes that can get wet.

We recommend comfortable outdoor clothing suitable for the weather conditions.

Changing Facilities & Showers

There are no changing rooms or shower facilities available near the tour location.

Fresh water will be provided after the tour so that guests can rinse their hands and feet.

Restroom Facilities

There are no restroom facilities at the meeting location.

Please use a restroom before arriving for the tour.

Meeting Information

Guests Arriving by Rental Car

Meeting Location:

Miyara River Kayak Parking Area

Please arrive at least 10 minutes before the scheduled start time.

Cancellation Policy

Cancellation fees apply as follows:

• 7–4 days before the tour date: 50%

• 3 days before the tour date through the day of the tour: 100%

• No-show: 100%

Late arrival resulting in failure to join the tour will be treated as a same-day cancellation.

Please note that flight delays, ferry delays, transportation disruptions, and other travel-related issues do not exempt guests from cancellation fees unless the tour itself has been officially canceled.

Tour Cancellation by Operator

If the tour is canceled due to weather conditions, safety concerns, or other operational reasons, a full refund will be provided.