Important Information

What to Bring

Please bring the following items:

• Drinking water

• Towel

• Sandals or flip-flops (easy to put on and take off)

• Swimsuit (please wear it under your clothes before the tour)

• Clothes that can get wet

From October to May, we recommend bringing a hoodie, rash guard, or light jacket that can be worn even when wet, as it may feel cool after snorkeling.

If you are prone to seasickness, we strongly recommend taking motion sickness medication before the tour.

Personal Belongings

Valuables and small personal belongings may be stored inside your vehicle or in the storage space available on the boat.

Please note that large luggage, suitcases, and carry-on bags cannot be accepted.

Included Rental Equipment

The following equipment is provided free of charge:

• Life Jacket

• Snorkeling Mask

• Snorkel

• Fins

• Wetsuit (winter season only)

Important Information for Participants

To ensure a safe and enjoyable experience for all guests, please carefully review the following information before joining the tour.

Reservation Confirmation

• Please review all tour details before booking.

• Be sure to check the confirmation message sent after your reservation is completed.

• Due to operational circumstances, reservations may occasionally need to be declined even after confirmation.

Tour Cancellation or Changes

Tours may be modified or canceled due to:

• Severe weather conditions

• Rough sea conditions

• Sudden weather changes

• Safety concerns determined by the guide

• Changes to the departure or meeting location

• Boat or shuttle vehicle malfunctions

If any changes occur, we will contact you by phone or email as soon as possible.

Participation Requirements & Health Conditions

Eligible Age

Tour participation: Ages 0–85

Guests aged 85 and over are requested to contact us before booking.

Medical Conditions

A doctor's certificate may be required in certain cases.

Please contact us before booking if you:

• Are pregnant

• Have epilepsy, dementia, or other neurological conditions

• Have heart disease

• Have respiratory conditions

• Have diabetes

• Have high blood pressure

If you feel unwell before or during the tour, please notify our staff immediately.

Alcohol Policy

Alcohol consumption before boarding or bringing alcohol onto the boat is strictly prohibited.

Guests found to have consumed alcohol will not be permitted to participate, and no refund will be provided.

Children

Children under 10 years old must be assessed by staff before entering the water.

If a child is unable to participate in snorkeling, one accompanying guardian must remain with the child. No refund will be provided.

Vision Requirements

Contact lenses are recommended.

Prescription masks are available in limited quantities and must be requested in advance.

Equipment Damage or Loss

Replacement fees apply for lost or damaged equipment:

• Fins: ¥5,000

• Mask & Snorkel: ¥5,000

• Rental Camera: ¥60,000

Changing Clothes & Showers

Guests Meeting On-site

The tour ends while participants are still wet.

We recommend bringing a towel for your vehicle.

Shower facilities (approximately 5 minutes away by car) can be arranged upon request.

Guests Using Transportation Service

Please do not board the shuttle while wet.

Bring a towel and a change of clothes.

Toilet Facilities

A portable marine toilet is available onboard.

Photography

Complimentary tour photos are included.

Approximately 10–30 photos per group will be provided.

Photo service may be unavailable due to weather conditions or equipment issues.

Guests are welcome to bring and use their own smartphones or cameras.

Meeting Information

Meeting Time

Please arrive at least 10 minutes before departure.

Guests arriving after the departure time will be considered no-shows and charged a 100% cancellation fee.

Meeting Location

Hamasaki Marina Parking Area

Please confirm the exact meeting location using Google Maps before arrival.

Guests Arriving by Car

To help us identify you smoothly, please provide:

• Vehicle make/model

• License plate number

Upon arrival, park in an available space and turn on your hazard lights.

Free parking is available.

Complimentary Pick-up & Drop-off Service

Available within the following areas:

• North Area: Art Hotel Ishigaki Island

• East Area: ANA InterContinental Ishigaki Resort

• West Area: Fusaki Beach Resort Hotel & Villas

• South Area: Ishigaki Port Ferry Terminal

Guests staying outside the service area are requested to meet at the designated meeting point.

Pickup and drop-off times may vary depending on weather and sea conditions.

Please note that shuttle capacity is limited and advance reservation is required.

Insurance

Insurance coverage may be denied if participant information is incomplete or inaccurate.

Damages exceeding the insurance coverage limits cannot be compensated.

Cancellation Policy

Private Boat Charter Reservations

Once a reservation has been confirmed, a 100% cancellation fee applies regardless of the cancellation date.

Because the boat is reserved exclusively for your group, we stop accepting other reservations for the chartered time slot upon confirmation.

Please book carefully and ensure your schedule is finalized before making a reservation.

Travel Delays

Flight delays, ferry delays, cancellations, traffic congestion, and other transportation disruptions do not exempt guests from cancellation fees unless the tour itself has been officially canceled.

Tour Cancellation by Operator

If the tour is canceled due to unsafe sea conditions, severe weather, boat engine problems, or other operational reasons, a full refund will be provided.